Occasionally a firmware update will start and stop or otherwise fail. Hayes modems driver download for windows.

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• Fitbit Download For Windows 8.1

Note: Don't factory reset your Fitbit device unless directed to by Customer Support.

Having trouble updating Fitbit Versa Lite Edition?

If you can’t update Fitbit Versa Lite Edition, check the firmware version on your watch:

Below, we are sharing the links to USB drivers for most of the popular Android device manufacturers like Samsung, LG, Sony, Google, HTC, Motorola, Dell, etc. These USB drivers are safe to use as they are from their respective manufacturers. All the links are valid and official. We recommend you to download the latest USB drivers. The best way to download and install the latest USB 3.0 driver for Windows 10, 8, and 7 computers is by using an industry-acclaimed tool such as Bit Driver Updater. With Bit Driver Updater installed on your PC, you can automatically download Windows 10 USB 3.0 driver without the need of going through any complicated steps. The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets.

1. Open the Settings app on your watch > About.
2. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update.
3. Keep your Fitbit device close to your phone or tablet to complete the update.
4. In a few days, you’ll receive another prompt to update your watch. At that point, you can update as normal without plugging your watch into a computer.

If your watch’s current firmware version is different, or you continue to have trouble, follow the troubleshooting steps in the Ionic, Sense, and Versa series section below.

If you can't update your tracker, try the instructions below.

Update Failures

If the connection between your tracker and mobile device is interrupted during the update, you may see this image:

Try these steps to resolve the problem:

1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
2. Restart your mobile device.
3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.
   Note that if you get notifications from your phone on your tracker, before you can use a different device or computer you need to turn off Bluetooth on your phone.
4. For assistance, please contact Customer Support.

If the update fails and you see this image, you'll be unable to use the tracker until the error condition is resolved:

In this case tap a screen or press a button to return to the clock and try the update again. (If you see 'fitbit.com/setup' follow the instructions in How do I set up my Fitbit device?) If the update doesn't work, restart your tracker and try again.

Low Battery or Low/High Temperature

If you see the critically low battery screen when attempting a firmware update, charge your Blaze and try the update again.

Likewise if you see a temperature screen, try the firmware update again when Blaze has cooled off or warmed up.

With your charged tracker nearby follow these steps:

1. Turn your tracker off and back on using the instructions in How do I restart my Fitbit device?
2. If you sync your tracker with a Fitbit app, remove the Bluetooth connection on your device. (Skip this step if you use fitbit.com.)
   1. Find the Bluetooth information. On iOS devices for example this can be found in the Settings app on the Bluetooth screen. You'll see a list of any devices connected using Bluetooth.
   2. Tap Charge HR and choose Forget or Forget This Device.
3. Next, temporarily remove your tracker from your Fitbit account:
   1. If you use the Fitbit app, tap the Today tab > your profile picture > Charge HR > Remove This Charge HR.
   2. If you use fitbit.com, click the gear icon in the top right > Settings > Devices > Charge HR > Remove this Charge HR from your account.
4. Now add your tracker back to your Fitbit account as if you're setting it up for the first time:
   1. From the Today tab in the Fitbit app, tap your profile picture > Set Up a Device and follow the instructions. (For fitbit.com instructions see How do I set up my Fitbit device?)
   2. When you get to the app screen called Final Setup, tap Update Now. A firmware update will start and last up to 10 minutes. If the update doesn't finish move on to the next step.
5. Follow the factory reset instructions in How do I restart my Fitbit device?
   Unlike Step 1 when you restarted your tracker, a factory reset actually deletes your settings and recent data. It also requires setting up the tracker again after the reset. For these reasons its the troubleshoot of last resort but only take a few minutes.
6. If the reset process doesn't solve the problem, please contact Customer Support.

For best results, remove other Fitbit watches and trackers from your phone's Bluetooth settings.

Before you begin the firmware update, plug your watch into the charger. Make sure your watch is in range of your home or work Wi-Fi network during the update, or connected to your nearby phone for Fitbit Versa Lite Edition.

Note that firmware updates for Fitbit Versa Lite Edition can take an hour or more if you perform a factory reset before you begin the update. If your firmware is version 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Keep your Fitbit device close to your phone or tablet to complete the update.

If the firmware update fails, you may see this image on your watch's screen:

Follow the troubleshooting steps below based on your issue to resolve the problem.

Low Battery

If your watch isn't sufficiently charged before starting the update, you may see this image on your screen or a low battery message in the Fitbit app:

Wait until the battery is at least 50% charged to start the update and keep your watch plugged into the charger. To check the battery level, tap the screen or press any button while the watch is charging.

No Clock after Update

If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem. For more information, see How do I change the clock face on my Fitbit device?

Update Failed over Wi-Fi

If you have trouble updating your watch over Wi-Fi, try these steps to resolve the problem. For Versa Lite Edition, see Update Failed over Bluetooth.

1. Make sure your watch is connected to the Wi-Fi network you want to use. For instructions on how to add a network, see How do I connect my Fitbit watch to Wi-Fi?
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet.
4. Restart your watch. For instructions, see How do I restart my Fitbit device?
5. Remove your watch from your Fitbit account. For instructions, see Can I use more than one Fitbit device with the same account?
6. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
7. Reconnect your watch to your Fitbit account. For instructions, see How do I set up my Fitbit device?
8. Try again to update your watch.

If the update fails, restart your phone and try again.

If you can't update your watch over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete.

Update Failed over Bluetooth

If you have trouble updating your watch over Bluetooth, try these steps to resolve the problem:

1. Turn Bluetooth on and off on your phone.
2. Restart your watch. For instructions, see How do I restart my Fitbit device?
3. (Versa Lite only) On your watch, open the Settings app > About. If your firmware version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Keep your Fitbit device close to your phone or tablet to complete the update.
4. Remove your watch from your Fitbit account. For instructions, see Can I use more than one Fitbit device with the same account?
5. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
6. Reconnect your watch to your Fitbit account. For instructions, see How do I set up my Fitbit device?
7. Try again to update your watch.

If the update fails, restart your phone and retry the update.

If you still have trouble updating your watch, contact Customer Support.

Instructions for installing Windows 10 Driver

Note that these instructions are for Versa Lite Edition only.

If you tried to update the firmware on your watch after a factory reset and received an error message on your Windows 10 computer, follow the instructions below to update your driver software.

1. Open your Windows Device Manager.
2. Under Other devices, right click IP-over-USB.
   
3. Click Update Driver > Browse my computer for driver software.
4. Click Let me pick from a list of available drivers on my computer.
5. Click Network Adapters > Next.
6. Under Manufacturer, click Microsoft.
7. Under Model, click Remote NDIS Compatible Device.
   
8. Click Next.
9. Click Yes if any warnings appear. Your driver software installs to Windows Device Manager.

After your driver software installs, use your Windows 10 computer to update the firmware on your watch as instructed by Customer Support.

Make sure your tracker is charged and then try these steps:

1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
2. Restart your phone, and retry the update.
3. Log in to your Fitbit account on a different device, and retry the update.

If you still have trouble, contact Customer Support.

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To set up Fitbit Ace devices for your kids, create a Fitbit family account and connect the tracker to a phone, tablet, or computer.

To learn how to set up other Fitbit devices, see How do I set up my Fitbit device?

Choose the instructions below based on whether you already have a Fitbit account. Use the primary phone or tablet your child will use with their tracker.

1. Download and install the Fitbit app on your child's device from one of the following locations:
   • iPhones and iPads—Apple App Store
   • Android phones—Google Play Store
2. With the tracker nearby, open the Fitbit app.
3. Tap Join Fitbit.
4. When prompted find your device in the list and tap it.
5. Tap Continue.
6. Tap Create Account, and follow the on-screen instructions to create your Fitbit account.
7. Tap the link in the email you receive to verify your email address.
8. Return to the Fitbit app, and tap Next.
9. Tap Create Family Account.
10. Follow the on-screen instructions to review the privacy notice.
11. Enter your child's information for their account, and tap Next.
12. On the Choose Mobile Device screen, tap Pair With This Device.
13. Confirm you want to connect the tracker to this device. Kid view appears.
14. Tap Set up at the top.
15. Continue to follow the on-screen instructions to set up your child's tracker.

1. With the tracker nearby, open the Fitbit app, and log in to your account.
2. On the Today tab , tap your profile picture.
3. Tap Create Family Account > Create Family. Note that you may be prompted to verify your email address.
4. Tap + Create Child Account.
5. When prompted, enter your Fitbit password.
6. Follow the on-screen instructions to review the privacy notice.
7. Enter your child's information for their account, and tap Next.
8. On the Choose Mobile Device screen, tap Pair With This Device.
9. Confirm you want to connect the tracker to this device. Kid view appears.
10. Tap Set up at the top.
11. Continue to follow the on-screen instructions to set up your child's tracker.

Connect Ace or Ace 2 to an iPhone, iPad, or Android phone to transfer (or sync) data to the Fitbit app, where you and your child can see their stats in kid view, participate in challenges, and more. To verify that your device is compatible with the Fitbit app, go to fitbit.com/devices.

For the best experience, have your child connect Ace or Ace 2 to their device. If your child doesn’t have one, you can connect their tracker to your device. Note that you can only connect the tracker to 1 device.

Connect Ace and Ace 2 to a Fitbit child account. For more information, see How do I get started with Fitbit kids devices?

Children without a Fitbit device may use MobileTrack in the Fitbit app to track their steps. Note that you must create a child account in the app before setting up MobileTrack.

For more information on MobileTrack, see How do I use Fitbit MobileTrack?

1. On the Today tab , tap your profile picture. Make sure you're in parent view.
2. Tap My Family.
3. Find the option to create a child account.
4. Enter your Fitbit password.
5. Follow the on-screen instructions to review the privacy notice.
6. Continue to follow the on-screen instructions to set up a new child account.

You can connect multiple trackers to your device. For instructions on how to sync multiple trackers, see How do I sync an Ace tracker with my phone or tablet?

Syncing is the process that transfers the data the tracker collects to your child’s account in the Fitbit app. If the tracker is paired to your child’s device, it syncs every time your child opens the Fitbit app.

After your child syncs their tracker, log in to your Fitbit family account on your phone and switch to kid view to check their daily activity.

If you have more than 1 child account connected to the same device, you must sync each tracker individually. For instructions, see How do I sync an Ace tracker with my phone or tablet?

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If your child or children don’t have their own device, you can sync their trackers with your device. Note that if you have multiple trackers connected to the same device, you must sync each tracker individually.

To begin, create a Fitbit child account for each child and follow the on-screen instructions to connect the trackers to your device. For instructions, see How do I set up Ace or Ace 2 for my child?

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After you connect the trackers, follow the steps below to sync each tracker:

1. With the trackers nearby, log in to your Fitbit account.
2. On the Today tab , tap your profile picture.
3. Tap My Family.
4. Under your child’s name, tap Switch to Kid View.
5. Tap your child's profile picture, and tap their device tile.
6. Scroll down, and find the option to Sync Now.
7. After the tracker syncs, return to the account screen.
8. Scroll down and tap Switch to Parent View and enter your password.
9. Repeat steps 2-7 to sync additional trackers.

To set up an account, you’re prompted to enter information such as your child’s height to help calculate their activity.

If you don’t see the email to verify your Fitbit account, check your spam folder. If you didn’t receive the email, contact Customer Support.

Fitbit Download For Windows 8.1

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