Most printers require that you install the latest printer driver so that the printer will work well. If you recently upgraded from an earlier version of Windows, your printer driver might work with the previous version but might not work well or at all with Windows 10. Also, if you've experienced power outages, computer viruses, or other problems, your printer driver might be damaged. Downloading and installing the latest printer driver can often resolve these problems. Here are several ways to do this.
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Use Windows Update
Windows Update might find an updated version of your printer driver. To use it:
Select the Start button, then select Settings > Update & Security , and select Check for updates.
When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article. In Internet Explorer, click Tools, and then click Internet Options. On the Security tab, click the Trusted Sites icon. Click Sites and then add these website addresses one at a time to the list: You can only add one address at a time and you must click Add after each one.
If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it.
Install software that came with your printer
If your printer came with a disc, it might contain software that can help you install drivers for your printer or check for driver updates.
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Download and install the driver from the printer manufacturer’s website
Check your printer manufacturer’s support site. To find that, search the internet for the name of your printer manufacturer plus the word “support,” such as “HP support.”
Driver updates are often available in the “Drivers” section of a printer manufacturer’s website. Some support sites let you search for your printer model number directly. Locate and download the latest driver for your printer model, then follow the installation instructions on the manufacturer’s website.
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Most drivers are self-installing. After you download them, double-click (or double-tap) the file to begin installing it. Then follow these steps to remove and reinstall the printer.
Select the Start button, then select Settings > Devices > Printers & scanners .
Under Printers & scanners, find the printer, select it, and then select Remove device.
After removing your printer, add it back by selecting Add a printer or scanner. Wait for your device to find nearby printers, choose the one you want, and then select Add device.
What to do if the driver doesn't install
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If you double-click the installation file and nothing happens, follow these steps:
Select the Start button, then select Settings > Devices > Printers & scanners .
On the right, under Related Settings, select Print server properties.
On the Drivers tab, see if your printer listed. If it is, you’re all set.
If you don’t see your printer listed, select Add, and in the Welcome to the Add Printer Driver Wizard, select Next.
In the Processor Selection dialog box, select your device’s architecture, and then select Next.
In the Printer Driver Selection dialog box, on the left, select your printer manufacturer, on the right, select your printer driver, select Next, select Finish, and follow the instructions to add your driver.
Follow the instructions in the section above to remove and reinstall the printer.
Before you begin
Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:
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Update the device driver
In the search box on the taskbar, enter device manager, then select Device Manager.
Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.
Select Search automatically for updated driver software.
Select Update Driver.
If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
Reinstall the device driver
In the search box on the taskbar, enter device manager, then select Device Manager.
Right-click (or press and hold) the name of the device, and select Uninstall.
Restart your PC.
Windows will attempt to reinstall the driver.
More help
If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.