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Many computer hardware components, like a video card, sound card, or motherboard, require drivers to be installed to function properly. How a driver is saved and packaged determines how it is installed. Below is information about each of the methods developers use to distribute their drivers and install them in Microsoft Windows. Additionally, there are some general insights to help prevent frustrations during the process.

In most situations, the drivers are installed after the hardware has been installed or connected to the computer. If you need help installing hardware, see: How to install computer hardware.

Drivers from a CD or DVD

Almost all computer and hardware manufacturers include a group of drivers for different hardware devices and often for each of the supported versions of Windows. For example, the driver CD you receive with your printer likely contains the drivers for many different printers and may not have the printer you purchased. When installing the drivers, make sure you are install the drivers for your printer and not another printer model. Also, make sure you are installing it for the version of Windows you are running on your computer.

Below is an example of how a file structure may look on your disc.

For example, if you had a PrinterA200 and were using Windows XP, you would find your drivers in the PrinterA200WinXP folder. Once the location of the drivers is found, you must determine how the drivers are packaged. If the folder contains executable files or a setup file, you can install the driver using an executable. If the directory contains .inf files, you can install the driver using an inf or use the 'have disk' option during the install.

If you have a CD with drivers, but the computer has no functioning disc drive, you can also download the drivers. Or, if you have access to another computer, you can copy the drivers from the CD to a USB flash drive. For help with copying files, see: How to copy files.

Installing drivers from a USB drive or floppy

After the drivers are copied to a USB flash drive, floppy, or another drive, they can also be installed from that drive. Once the drive is connected to the computer, open Windows Explorer and then the drive letter for the computer drive. For example, if you have a USB drive that is assigned the E: drive when connected, you would open the E: drive.

Once the drivers are found on the drive, you must determine how the drivers are packaged. If the directory contains executable files or a setup file, you can install the driver using an executable. If the directory contains .inf files, you can install the driver using an inf or use the 'have disk' option during the install. If the drivers are compressed into a .zip file, you need to uncompress the file.

Downloading and installing a driver

If you have not yet downloaded the drivers, you can find drivers for your computer through the computer or device manufacturer. For links to the websites of prominent computer hardware manufacturers, see our hardware drivers index.

If you're downloading drivers to install on another device, you can copy or extract the files to a USB flash drive and connect it to the other computer.

After the drivers are downloaded, you must determine how the drivers are packaged. If the directory contains executable files or a setup file, you can install the driver using an executable. If the directory contains .inf files, you can install the driver using an inf or use the 'have disk' option during the install. If the drivers are compressed into a .zip file, you need to uncompress the file.

When extracting the drivers, remember where the folder containing the drivers is located since it needs to be known during the driver installation process. We recommend extracting files to a folder on the Windows desktop, as it's an easy place to remember.

Installing a driver from an executable

Today, many computer and hardware manufacturers are pre-packaging their drivers into executable files or have the drivers installed through the setup file. Double-clicking the executable or setup file should install the drivers to the computer for you.

The executable may be packaged in a compressed file, which means before looking for the setup file, it needs to be uncompressed. For help with uncompressing a file, see: How to extract or decompress a compressed file. If, after uncompressing the file, it still doesn't contain an executable file, setup file, or doesn't install your hardware device, continue with the below recommendations.

Finally, if you're successful with installing your drivers and the computer asks to reboot the computer, make sure to reboot the computer after the driver is installed.

Using the 'have disk' option to install drivers

A computer or hardware manufacturer may place the drivers on a CD, diskette, or folder on the hard drive for Windows to find and use during its hardware detection. Below are steps on how to install drivers for a new device and upgrade a device's driver for this setup.

Installing a new device

1. Open the Windows Device Manager.
2. In the Device Manager, make sure the device you are attempting to install is not already listed from past install attempts. If the device is found, highlight and remove it from Device Manager to prevent any conflicts during the install.

3. Once Device Manager looks okay, reboot the computer.
4. As the computer is rebooting, an Install new hardware wizard should appear if Windows detects the new hardware. Using this wizard, point Windows to the folder containing your drivers on the CD, diskette, USB flash drive, or the folder containing the files you downloaded.

If Windows does not detect any new hardware, open the Control Panel and double-click the Add hardware icon to run the hardware detection wizard. During the steps, you have the option to install custom Windows drivers from a location on disk. Choose to load drivers, then select the folder containing the drivers for your device.

The 'Add hardware' icon is only available in Windows XP and prior versions of Windows.

Once drivers are installed, reboot the computer.

Upgrading drivers for a pre-existing device

1. Open the Windows Device Manager.
2. In the Device Manager, locate the device you want to update.
3. Right-click the device and click Properties.
4. In the Properties window, click the Driver tab.
5. Click the Update Driver button.
6. In the Hardware Update Wizard, point Windows to the location of the updated driver files on your hard drive.

Once drivers are installed, reboot the computer.

Install a driver using a .inf file

Finally, if the above recommendations don't work, the installation instructions for drivers and hardware devices can be contained in the driver .inf file.

Locate the .inf file for your version of Windows. Right-click that file and choose the option for install.

Make sure you install the correct .inf file and not a .inf file for another device or a different version of Windows.

Once you have right-clicked and installed the driver, reboot the computer.

One of the above three recommendations should have installed or updated the drivers successfully onto the computer. If you are still having difficulties getting the device to install, it is possible you are not encountering a hardware issue and not an issue with the drivers. Refer to the troubleshooting steps for your hardware device for additional help and information.

Additional information

• See the driver definition for further information and related links.

Symptoms

Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:

• Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

• The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

• A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

• Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Geip driver.

• Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

This issue may have occurred after one of the following situations:

• You upgrade the Windows operating system.

• You install or uninstall CD or DVD recording programs.

• You uninstall Microsoft Digital Image.

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. You may also need to contact your hardware manufacturer for assistance with your hardware.

Resolution

For each of the following methods, click on the header, and it will open to show you more info:

Method 1: Windows 7 and 8.1 - Use the Hardware and Devices troubleshooter

For Windows 10, skip to Method 2.

In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type control in the Run dialog box, then press Enter.

3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.

4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

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Method 2: Check BIOS settings and chipset drivers

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.
To reinstall the driver, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.

4. When you are prompted to confirm that you want to remove the device, select OK.

5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

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Method 4: Remove and reinstall IDE/ATAPI drivers

To remove and reinstall IDE/ATAPI driver, follow these steps:

1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.

2. Expand IDE/ATAPI Controllers, and then:

   • Select and right-click ATA Channel 0, and then click Uninstall

   • Select and right-click ATA Channel 1, and then click Uninstall

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   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall

   • If there are additional entries, right-click them and then choose Uninstall

3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In the navigation pane, locate and then select the following registry subkey:

   Egalax motherboards driver download. HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

4. In the right pane, select UpperFilters.
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5. On the Edit menu, select Delete.

6. When you are prompted to confirm the deletion, select Yes.

7. In the right pane, select LowerFilters.
   Note If you do not see the LowerFilters registry entry, go to the next method.

8. On the Edit menu, select Delete.

9. When you are prompted to confirm the deletion, select Yes.

10. Exit Registry Editor.

11. Restart the computer.

Note: To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

If your problem is not solved, try the next method.

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Method 6: Create a registry subkey

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To create the registry subkey, follow these steps:

1. Press the Windows logo key + R to open the Run box.

2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

3. In the navigation pane, locate the following registry subkey:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi

4. Right-click atapi, point to New, then select Key.

5. Type Controller0, and then press Enter.

6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .

7. Type EnumDevice1, and then press Enter.

8. Right-click EnumDevice1, select Modify...

9. Type 1 in the Value data box, and then select OK.

10. Exit Registry Editor.

11. Restart the computer.

Notes

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• To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

• This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

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Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.